FAQ

COVID SHIPMENTS
2Addictive ships with Australia Post and due the COVID restrictions, it is out of our hands the delivery time Australia Post delivers.
We ensure 2ADV will deliver as safely and quickly as possible, but the impacts of the pandemic are causing significant delays.
This means that normal parcels  as well as Express Post could take five to nine business days or more to reach their destination. We know these delays are frustrating but we thank you for your patience.

1. What happens when I click submit at payment?

After we receive successfully receive your order, you will see ‘Thank you for your order’ shortly after you will receive a confirmation email with your order number.

Once your order is ready for shipping you will receive another email from us notifying you that your order has been shipped, in this email, you will receive a tracking number to track your order.

2. Who do you ship with?

We ship with Australia Post service.

3. How long will my order take to arrive?

All orders are despatched within 48 hours from placement of order between Monday - Friday 9:00am - 5:30pm and Saturday 9:00am - 1:00pm AEST/AEDT.

Orders placed on Public Holidays or Weekends will begin their processing on the next business day.

As your order is getting close, you will receive an email from Australia Post advising an ETA of the arrival of your order.

4. I haven't received my items, what happens next?

Whilst we endeavour to get your order dispatched from our warehouse as quickly as possible, unfortunately, there may be a delay due to the Australia Post freight network, depending on your location, parcels should be delivered between 2 - 6 days. All orders are despatched with a tracking number, so you are able to track your items via the Australia Post website by clicking here. If your items have not arrived within 7 days from our confirmation email, please contact us and we will investigate this for you.

For our International Customers, your order will be despatched via Australia Post’s International services. All orders will be provided with a tracking number for your reference and we will use the email address on your order to subscribe you to email notifications of your parcel's whereabouts. For parcel tracking click here. Please allow up to 14 days for your order to arrive. If you are experiencing any issues or delays, please contact us and we will investigate for you.

In the event of a lost parcel by the fault of Australia Post, we will reimburse or replace your order once an investigation has been closed.

5. I live overseas, does my order include taxes and customs charges?

2Addictive does not cover any duties or taxes that may apply in the destination country and all cost will be the full responsibility of the customer. We recommend you contact your local customs office for more information accepting orders from Australia.

Parcels sent that have their customs and duties taxes refused will be returned to 2Addictive and we will refund your order less delivery & cost of return to our warehouse.

6. Do you ship to PO Boxes?

In Australia, we can ship to PO boxes, as we are using Australia Post Services.

For International customers, we can send to most PO boxes however it may incur additional charges. Please contact us before ordering.

7. Is your website safe and secure?

2Addictive has partnered with Shopify and utilise its e-Commerce platform for its website including, SSL Certificate for encryption of data and Shopify’s Payment Gateway to handle all transactions safely, securely and processes payments. Shopify's payment gateway accepts all major payment methods and your payment information is protected as 2Addictive does not see/store the information of your payment method. so you can shop with confidence and peace of mind.

2Addictive does not sell or distribute any customer information, the information collected will be stored and may be used for marketing/promotional campaigns from time to time. For more information please review our privacy policy.

8. What payments do you accept?

We accept payments from the following merchants through our secure third party Stripe gateway:

  • Mastercard
  • Visa
  • G-Pay
  • Apple Pay
  • Amex
  • Paypal – coming soon.
  • Afterpay 
9. What is your returns policy?

a. Should your item deem faulty upon receiving or is not as described, we will gladly exchange the item for an item of the same dollar value or provide you with store credit at the value of purchase excluding shipping.

b. All returns are subject to us receiving the item back within 7 days from receiving the item (or being notified within 7 days). Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition. If the item is not faulty, the customer will receive a refund/store credit of the purchase amount less the shipping cost.

c. We do not accept Returns/Refunds during sale periods, or if your item is on sale.

10. Returns Process

To return an item, please contact us with via email, include the following information:

  • Your Order number if known (appears on the top of the confirmation email)
  • Your name and address
  • Specify the item you are returning and why?
  • Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.

2Addictive PO Box address is

PO Box 2513
Cheltenham VIC 3192